Privacy Policy

Last updated: 7 October 2025

Peak Acoustics Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit www.acousticsurveys.co.uk (our “Website”) or contact us.

1. Who We Are

Peak Acoustics Ltd is a company registered in England and Wales.
Registered office: The Vicarage, 31 Great King Street, Macclesfield, Cheshire, SK11 6PL
Email: office@acousticsurveys.co.uk

We are the “data controller” of the personal data you provide.

2. Personal Data We Collect

We may collect and process the following information about you:

  • Contact details — your name, email address, and phone number (when you complete forms or contact us for a quotation).

  • Technical information — your IP address, browser type, and usage data (through cookies and analytics tools).

  • Advertising performance data — information relating to how you interact with our Google Ads campaigns.

We do not collect special category personal data (e.g. health, race, religious beliefs).

3. How We Use Your Information

We use your personal data to:

  • Provide and manage our services.

  • Respond to your enquiries and provide quotations.

  • Analyse and improve our website’s performance.

  • Measure and optimise our Google Ads campaigns.

Our lawful bases for processing include legitimate interests (to operate and improve our services) and consent (where you accept cookies or opt-in to marketing communications).

4. Cookies & Analytics

We use cookies and similar technologies to:

  • Analyse website traffic and performance (Google Analytics).

  • Track the effectiveness of advertising (Google Ads).

You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy.

5. Sharing Your Data

We do not share your personal contact details (names, phone numbers, or email addresses) with any third parties.

The only information shared with third-party providers is non-identifiable, aggregated website usage data (such as Google Analytics and Google Ads), to help us measure site performance and advertising effectiveness.

We never sell, trade, or rent your personal data.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes described above:

  • Contact/quotation details — up to 6 years to comply with legal and accounting requirements.

  • Analytics data — typically 26 months (as set by Google Analytics).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Object to processing for marketing purposes.

  • Withdraw consent where you have previously given it.

To exercise these rights, contact us at office@acousticsurveys.co.uk.

8. Security

We take appropriate security measures to protect your personal data from unauthorised access, use, or disclosure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Data Protection Contact
Peak Acoustics Ltd
Email: office@acousticsurveys.co.uk

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) — www.ico.org.uk.